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EQ History of Unplugged Access Difficulties

Page history last edited by Victor Lorand 8 years, 9 months ago

History of Laptops unable to Connect to Unplugged (Saved in EQREF Wiki)

Brand and model and yr.                                         Date couldn’t connect.     Notes:


Ipad (new)                              6/28/2012                    Patron's Ipad was working with Unplugged yesterday

today- when going to a site- the Accept button page comes up- but when pressing Accept it goes to the Bluecoat site- tried turning it off and on and disconnecting and reconnecting from Unplugged.




Egov Wireless Laptop/Acer Aspire 7530 2009              Since EQ switched to Fiber in 2011 Getting stuck on the   Bluecoat Screen, can get to www.scgov.net and it works at North Port on the 3 button (enter, continue, accept) method.  (EQ switched to the one button Accept when it got fiber)

Some mini (6” screen) mini-Netbooks                          6-8/2011

Kindles                                                                      8-10/2011                        Can’t get to “accept” (sENT sample Mac address to IT (Deirdre's- to research)

A Brand new Asus                                                      9/2011                              Couldn’t get to accept page

Toshiba Satellite A205-S5843                                      10/18/2011                       Tried “diagnose and repair” and turning off firewall and rebooting and typing in accept page address- only got “can’t connect” screen, Unplugged shows as connected. Tested EREF laptop, is working with Unplugged.


Resolved issue with Egov laptop: IT person, Joe S. came and found that the date setting was off by one day- he set it to the correct day and that solved the Bluecoat problem. He theorized that the wrong date was making a firewall issue.


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